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Online
Advertisement Refund Policy
Due to the nature of the
our advertisement program, advertisement ad spots are
sold on a first come bases, therefore it is recommended
that when you purchase advertisement spots that you
immediately use them. Failure to do so may delay or
disrupt your advertisement campaign. Smack
Marketing nor will it's clients be held responsible nor
grant refunds on missed advertisement opportunities due
to your inability to place timely ads.
Smack Marketing will offer refunds and or
ad time replacement for advertisement
that meets the guidelines
below.
Guidelines
You may request time replacement for advertisement if
your request meets one of the following exceptions.
- Advertisement purchased but not
used within 30 days of purchase maybe refunded (minus
a 20% cancellation fee and only once
per 90 days),
- If ad hosting site is down (out
of service) for more than 1 week continuously, Smack
Marketing reserves the right to offer advertisement
time replacement, at which time the customer will be
offered replacement ad slots for a future ad
campaign on the same site and or another client web
site. Before a refund is offered to the
customer.
We will not offer refunds and or ad time replacement for the
following
- Wrong ad placed in rotation by customer
- Copyright violations
- Incompatible media files
- Content violations of the Smack Marketing
advertisement policy
- Ads that have been placed in
rotation.
Note:
Technical ad time replacement
dose not include acts of God and or terrorist acts on
Smack Marketing owned sites and or it's clients sites.
Please call Customer Care at 281-866-8670 if you need
further assistance:
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